Call Center DRX
Painéis de controle
https://issabel.lupahosting.com.br (192.168.30.71)
https://issabel.lupahosting.com.br/monast/index.php
https://issabel.lupahosting.com.br/queue-stats/index.php
Login: marcos.jeronimo\
Senha: br1000mm
srv-pve-ip2
ip: 192.168.30.2\
Login:root\
Senha:K0br4Lp*2202!\
Central SIP
IP: 192.168.30.71\
Login: root\
Senha: K0br4Lp*2271!
MySQL
Login: root\
Senha: lup@h0st1ng
Troncos
4831122200 (Embratel) - URA Atendimento FLN Clinicas
Ramal 0005 configurado na mesa do Marcos recebe o retorno dos ativos Saudesc
Vonex - Backup de saida Saudesc (Cobrado por minutagem)\
Voros - Backup de saida Saudesc (Pré-pago)
Rotas de saida
Padrão de chamadas no dia 18/07/2024
Interfaces e endereços
LAN = 192.168.30.71\
Embratel = IP 189.23.38.142 Rede 189.23.38.140/30 (deve pingar no final 189.23.38.141)\
VIVO = 10.55.208.169 Rede\
1: lo: \<LOOPBACK,UP,LOWER_UP> mtu 65536 qdisc noqueue state UNKNOWN group default qlen 1000
link/loopback 00:00:00:00:00:00 brd 00:00:00:00:00:00\
inet 127.0.0.1/8 scope host lo\
valid_lft forever preferred_lft forever\
inet6 ::1/128 scope host\
valid_lft forever preferred_lft forever
2: eth0: \<BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc pfifo_fast state UP group default qlen 1000
link/ether ee:9a:7c:6c:e1:c3 brd ff:ff:ff:ff:ff:ff\
inet 192.168.30.71/24 brd 192.168.30.255 scope global noprefixroute eth0\
valid_lft forever preferred_lft forever\
inet 189.23.38.142/30 brd 189.23.38.143 scope global noprefixroute eth0:1\
valid_lft forever preferred_lft forever\
inet6 fe80::8fc6:46c4:ee1b:39b1/64 scope link noprefixroute\
valid_lft forever preferred_lft forever
3: eth1: \<BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc pfifo_fast state UP group default qlen 1000
link/ether 12:13:de:a5:7a:98 brd ff:ff:ff:ff:ff:ff\
inet 10.55.208.169/24 brd 10.55.208.255 scope global noprefixroute eth1\
valid_lft forever preferred_lft forever\
inet6 fe80::db:1cb2:8c54:8df/64 scope link noprefixroute\
valid_lft forever preferred_lft forever
Rotas
root@srv-drx-sip-ip71 ~]# ip r\
default via 192.168.30.1 dev eth0 proto static metric 100\
10.55.208.0/24 dev eth1 proto kernel scope link src 10.55.208.169 metric 101\
189.23.38.140/30 dev eth0 proto kernel scope link src 189.23.38.142 metric 100\
189.52.73.100 via 189.23.38.141 dev eth0\
189.52.75.96/29 via 189.23.38.141 dev eth0\
192.168.30.0/24 dev eth0 proto kernel scope link src 192.168.30.71 metric 100
Mais informações em Contrato Embratel SIP
Backups
Operação SAUDESC
Números é ramais vinculados na identificação CID de saída
4821082417 em uso no ramal 0002 (Lisiane Verryck - FLN Clinicas)\
4821082416 em uso no ramal 0004 (FLN Clinicas)\
4821082418 em uso no ramal 8006 (Thaisa - FLN Clinicas)\
\
4821082401 em uso no ramal 8001 (DRX)\
4821082420 em uso no ramal 8009 (DRX)\
4821082412 em uso no ramal 8010 (DRX)\
4821082415 em uso no ramal 8015 (DRX)
\ ===Números já identificados como SPAM:===
4821082409\
4821082410\
4821082411\
4821082419
Operação FLN Clinicas
Contrato Embratel SIP Contrato Embratel SIP
CNPJ da Lupa04.632.076/0001-90
eth0 - LAN
[root@srv-drx-sip-ip71 ~]# cat /etc/sysconfig/network-scripts/ifcfg-eth0\
TYPE=Ethernet\
PROXY_METHOD="none"\
BROWSER_ONLY="no"\
BOOTPROTO=static\
DEFROUTE="yes"\
IPV4_FAILURE_FATAL="no"\
IPV6INIT="yes"\
IPV6_AUTOCONF="yes"\
IPV6_DEFROUTE="yes"\
IPV6_FAILURE_FATAL="no"\
IPV6_ADDR_GEN_MODE="stable-privacy"\
NAME="eth0"\
UUID="21b590eb-eb46-4218-920a-cc80e43a249a"\
DEVICE=eth0\
ONBOOT=yes\
IPADDR=192.168.30.71\
PREFIX="24"\
DNS1="192.168.30.1"\
IPV6_PRIVACY="no"\
NETMASK=255.255.255.0\
NOZEROCONF=yes\
BROADCAST=192.168.30.255\
NETWORK=192.168.30.0\
[root@srv-drx-sip-ip71 ~]#
eth0:1 - Embratel
[root@srv-drx-sip-ip71 ~]# cat /etc/sysconfig/network-scripts/ifcfg-eth0:1\
DEVICE=eth0:1\
BOOTPROTO=static\
ONBOOT=yes\
TYPE=Ethernet\
IPADDR=189.23.38.142\
NETMASK=255.255.255.252\
NOZEROCONF=yes\
[root@srv-drx-sip-ip71 ~]#
eth1 - Vivo
[root@srv-drx-sip-ip71 ~]# cat /etc/sysconfig/network-scripts/ifcfg-eth1\
TYPE=Ethernet\
PROXY_METHOD=none\
BROWSER_ONLY=no\
BOOTPROTO=static\
DEFROUTE=yes\
IPV4_FAILURE_FATAL=no\
IPV6INIT=yes\
IPV6_AUTOCONF=yes\
IPV6_DEFROUTE=yes\
IPV6_FAILURE_FATAL=no\
IPV6_ADDR_GEN_MODE=stable-privacy\
NAME=eth1\
UUID=7e235565-761e-40d8-b247-d09ead351791\
DEVICE=eth1\
ONBOOT=yes\
IPADDR=10.55.208.169\
PREFIX=24\
IPV6_PRIVACY=no\
NETMASK=255.255.255.252\
NOZEROCONF=yes\
BROADCAST=10.55.208.171\
NETWORK=10.55.208.168\
[root@srv-drx-sip-ip71 ~]#
Faixa de ramais:
Tronco 48 3112-2200\
Range:
48 2108 - 2401 a 2450\
48 2108 - 2451 a 2499
Telefonia Vivo VVN 30250609
Fatura FLN - Callcenter VVN senha:049\
![[99%20-%20Anexos/wiki/f/f5/Vivo_VVN_Senha049.pdf]]
Painel de gestão VIVO:\
[https://gestaocontactcenter.vivo.com.br](https://gestaocontactcenter.vivo.com.br)\
Login: administrador@florianopolisclinicas.com.br\
Senha: Lup@h0st1ng
Login: noc@lupainformatica.com.br\
Senha: Lup@h0st1ng
Feito pedido de cancelamento no dia 18/07/2024\
4830250609 (Vivo) - Faz ligações FLN Clinica e recebe na URA Atendimento FLN Clinica\
4830250610 (Vivo) - Faz ligações FLN Clinica e recebe na URA Atendimento FLN Clinica\
4830250611 (Vivo) - Faz ligações FLN Clinica e recebe na URA Atendimento FLN Clinica
Troncos Vivo\
Numero 4830250609\
type=friend\
qualify=yes\
insecure=port,invite\
username=4830250609\
secret=3216973982 > nova Yh0.39/k\
registername=4830250609\
outboundproxy=187.50.251.58,force\
host=187.50.251.58\
fromuser=4830250609\
fromdomain=metapabx.vivo.net.br\
authname=4830250609\
context=from-pstn\
canreinvite=no\
dtmfmode=rfc2833\
disallow=all&all\
allow=alaw
Numero 4830250610\
type=friend\
qualify=yes\
insecure=port,invite\
username=4830250610\
secret=2070575807\
registername=4830250610\
outboundproxy=187.50.251.58,force\
host=187.50.251.58\
fromuser=4830250610\
fromdomain=metapabx.vivo.net.br\
authname=4830250610\
context=from-pstn\
canreinvite=no\
dtmfmode=rfc2833\
disallow=all&all\
allow=alaw
Numero 4830250611\
type=friend\
qualify=yes\
insecure=port,invite\
username=4830250611\
secret=4686429746\
registername=4830250611\
outboundproxy=187.50.251.58,force\
host=187.50.251.58\
fromuser=4830250611\
fromdomain=metapabx.vivo.net.br\
authname=4830250611\
context=from-pstn\
canreinvite=no\
dtmfmode=rfc2833\
disallow=all&all\
allow=alaw
Rota backup FLN Clinicas\
48998343950 (GSM TIM) - Backup de saida FLN Clinica, não recebe chamadas (192.168.30.45)\
48998344086 (GSM TIM) - Backup de saida FLN Clinica, não recebe chamadas (192.168.30.46)\
48998344066 (GSM TIM) - Backup de saida FLN Clinica, não recebe chamadas (192.168.30.45)
admin, j84F4DW56d